Knowledge Zone
Here you will find answers to frequently asked questions about using our B2B platform.
Registration and Login
To register, go to the Establish Cooperation page and fill out the new client form. After your company is verified by our team, the account will be created and a Sales Representative will be assigned to prepare an offer.
Check if you are using the correct email address and password. If the problem persists, contact our B2B department:
Call: +48 573 790 728
Call: +48 506 877 021
Email: b2b@kuchnieswiata.com.pl
Working Hours: Mon–Fri, 7:00–16:00
Placing Orders
After logging into the platform, go to the product catalog, add the selected items to the cart, go to the cart and then check the delivery conditions and choose the appropriate date and click "Place Order". Remember that the minimum order value must meet the logistical minimum. If you cannot place an order, check if your purchasing limit has not been exceeded and if you do not have overdue invoices.
Yes, but only until it is confirmed by the customer service office. To edit an order, contact the Customer Service Office (of your branch) as soon as possible after placing the order.
Invoices and Payments
Invoices are available for download in the client panel after logging in. You will find them in the tab
"Invoices".
Note: Invoices are visible from the moment a given recipient is added to the B2B platform. Previous invoices will not be visible!
Note: Invoices are visible from the moment a given recipient is added to the B2B platform. Previous invoices will not be visible!
We accept the following payment methods: cash on delivery, bank transfer, deferred payment (for regular customers), and online payments (via the Przelewy24 payment gateway). Details are arranged individually.
B2B Platform Support
When you have more than one recipient, after logging into your account, you will see the option to select a recipient
After selecting the recipient, you can further change the Recipient by:
On a computer: Click in the upper right corner, you will see your restaurant catalog (delivery points), then change to the recipient.
On a phone: In the bottom bar, select "More" (three dots), then "Select branch and warehouse".
After selecting the recipient, you can further change the Recipient by:
On a computer: Click in the upper right corner, you will see your restaurant catalog (delivery points), then change to the recipient.
On a phone: In the bottom bar, select "More" (three dots), then "Select branch and warehouse".
All products from the price list are available in the "Dedicated Offer" tab.
To set only products from my price list:
On a computer: click the checkbox "ONLY PRODUCTS FROM MY PRICE LIST", located in the upper right corner
On a phone: at the bottom of the screen click "More" (three dots), then the checkbox "ONLY PRODUCTS FROM MY PRICE LIST".
In the "All Products" tab and search engine, products that are in the price list will be displayed.
To set only products from my price list:
On a computer: click the checkbox "ONLY PRODUCTS FROM MY PRICE LIST", located in the upper right corner
On a phone: at the bottom of the screen click "More" (three dots), then the checkbox "ONLY PRODUCTS FROM MY PRICE LIST".
In the "All Products" tab and search engine, products that are in the price list will be displayed.